"As the old saying goes, failing to plan is planning to fail.
At the same time, analysis paralysis and bureaucratic planning processes
kills both innovation and morale.
Put simply, my job is to strike the right balance between grand, futuristic visions and the execution that needs to get done well today.
Easier said than done…love every minute of it."
"Without high-performing, reliable, scalable technology, we have no business. Most important of all, the hotel websites and the booking engine need to deliver a quick reservation experience for the guest; otherwise conversion falls which means less money.This is why we are not just a technology team, we are a conversion-enabling team. "
"With years of focus on being best in class in the direct bookings online industry, our measure of success is simple: for new hotel partners, 25% more direct bookings online within 6 months. For existing hotel partners, to achieve a minimum 30% of total monthly revenue generated via bookings that have been instantly confirmed, with a payment guarantee, by their hotel website."
"Develop the Spanish Market for DirectWithHotels? Gladly.
Especially with a corporate culture so geared to bring together A-players from any corner of the world. Spanish market team members currently reside in Argentina, Mexico, Spain & the Philippines. Indeed, a significant % of the service delivery is being executed from the Manila-based regional headquarters… thanks in large part due to a history richly intertwined with Spain, combined with deep technical know-how, a unique supply of talented Spanish/English bilingual professionals and a natural affinity for customer service with a smile."
"Key question: who defines “quality?” As the person in charge of product & quality management, my answer is the customer. This is why much of our time is spent managing processes that harvest, listen to, & utilize the voice of our hotel partners (and their guests) to improve what we do. "
"The role of operations is to create fans. In other words, to have the people, processes and tools that treat every interaction with one of our hotel partners—or the guest of one of our hotel partners—as an opportunity to create a fan with quick, responsive, effective service. "
"I could tell DirectWithHotels was different from most companies from day one. During our first meeting, everybody was lively, bright and energetically contributing their ideas. People here care about their work and business partners; this passion and culture of excellence naturally attracts others with the same inclination.
If people are the heart of the organization,
then DirectWithHotels has a bright future ahead!"